Help Scout
Give customer conversations a shared place to land.
Added by ShowMeYourSaaS from public product information.
About Help Scout
Help Scout helps a team respond to customer questions without losing the context in individual email accounts. A shared inbox keeps conversations visible, while a knowledge base gives people another way to find a useful answer. It suits a small business moving beyond an ordinary support mailbox as well as a team handling more channels and volume. The free plan includes five users, one inbox, and one Docs site with contact limits. Paid plans expand inboxes, channels, workflows, and administration. AI assistance and the separately priced Envoy resolution add-on have their own allowances, so compare the support workload with the complete plan details.
Work from a shared inbox
Keep customer conversations together so teammates can coordinate replies and see the context.
Publish helpful answers
Use a Docs knowledge base to explain recurring questions and product workflows.
Expand support capabilities
Compare channel, contact, workflow, and AI limits as support volume and team needs grow.
Build, then get discovered
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